About

Cancellation Policy

🖤 BOOKING & SERVICE POLICIES PLEASE READ BEFORE BOOKING By booking, paying a deposit, confirming, or attending an appointment, you acknowledge and agree to these policies. They apply to all nail, manicure, and pedicure services. 1. AGE REQUIREMENT * Clients must be 16 or older to receive services. * Clients under 18 must have a parent or legal guardian available when required. Parental attendance is strongly encouraged. * Clients and/or guardians are responsible for providing accurate information and appropriate consent. 2. DEPOSITS & CANCELLATIONS * A $20 non-refundable deposit is required to book and is applied toward your service total. * At least 48 hours’ notice is required to cancel or reschedule without forfeiting your deposit. * Cancellations or rescheduling less than 24 hours before your appointment will incur a charge equal to 50% of the scheduled service total, with the deposit credited toward that charge. * Deposits may be transferred once with at least 48 hours’ notice and cannot be refunded or transferred to another person. * Remaining balances are due immediately after the appointment. 3. NO-SHOWS & LATE ARRIVALS * No-call/no-shows result in deposit forfeiture and a charge equal to 100% of the scheduled service total, with the deposit credited toward that charge. * Two no-call/no-shows result in permanent removal from my booking system. * A 15-minute grace period is provided. Arriving more than 15 minutes late may result in cancellation, deposit forfeiture, and a 100% service charge. * Late arrivals do not extend appointment times or delay other clients. Modified services may be offered at my discretion but are not guaranteed. 4. BOOKING THE CORRECT SERVICE * Clients are responsible for selecting the correct service and all necessary add-ons when booking. * Soak-offs, upgrades, and additional services must be booked in advance. * Incorrect bookings or insufficient appointment time may require modifications or rescheduling. Additional services are not guaranteed and may incur extra charges. * If unsure what to book, contact me before scheduling. 5. FOREIGN WORK & SOAK-OFFS * I do not work over another technician’s product. Foreign work must be disclosed, and a soak-off must be booked in advance. * If you arrive with foreign product and there is insufficient time for a soak-off, you will be charged 50% of your originally scheduled service total, and your deposit will be forfeited. * Fills are only available on my own work when the nails meet fill requirements. * Failure to disclose foreign work may prevent your service from being completed or require rescheduling. 6. NAIL, SKIN & FOOT HEALTH I reserve the right to refuse, modify, or stop a service if nails, skin, or feet show signs of infection, open wounds, active bleeding, significant irritation, severe damage, or any condition that makes the service unsafe. * If you cancel within 48 hours because of a known nail, skin, or foot condition that prevents the service, your deposit will be forfeited and 50% of the originally scheduled service total will be charged. * If a known condition prevents service upon arrival, the same charge applies. * If a service is stopped after it begins, for any reason, 50% of the originally scheduled service total will be charged, and your deposit will be forfeited. Completed services may be charged separately where applicable. * Booking does not guarantee service. Safety decisions are made at my professional discretion. 7. SICKNESS & GUESTS * Do not attend if you have symptoms of a contagious illness. Contact me as soon as possible if you are sick and cannot attend. Standard cancellation policies apply unless an exception is made. * Appointments are for the scheduled client only. Guests require prior approval. 8. AFTER-HOURS FEE * A $25 after-hours fee applies to appointments that start or end after 7:00 PM, including appointments that run late for any reason. 9. PAYMENTS * Full payment is due immediately after your appointment. * Accepted payment methods: cash, card, tap-to-pay, and Afterpay. * Clients must provide a valid payment method and sufficient funds. Declined, reversed, disputed, or unsuccessful payments do not eliminate the balance owed. * Unpaid balances may result in refusal of future services and lawful collection efforts. 10. REFUNDS, REPAIRS & DISPUTES * Completed services are final and non-refundable. * Lifting or breakage must be reported within 4 calendar days to be considered for a repair. Repairs are evaluated individually and are not guaranteed. * Damage caused by picking, biting, trauma, excessive force, improper use, or failure to follow aftercare may not qualify for complimentary repairs. Requests after 4 days may incur the regular service fee. * Refunds are not provided in place of eligible repairs. * Contact me directly about billing concerns before initiating a payment dispute whenever possible. Relevant booking, appointment, payment, message, photo, and policy acknowledgment records may be provided to the payment processor. Disputes do not automatically eliminate legally owed balances. 11. POLICY ENFORCEMENT Policies apply consistently to all clients. Exceptions may be made at my discretion and do not change future enforcement. By booking or attending, you agree to these policies. Failure to read or understand them does not exempt you from them. Thank you for respecting my time, my business, and the policies that allow me to provide safe, consistent, and professional services. 🖤