About

Cancellation Policy

BOOKING & SERVICE POLICIES PLEASE READ BEFORE BOOKING By booking, requesting, confirming, paying a deposit for, or attending an appointment, you acknowledge that you have read, understood, and agreed to these policies. These policies apply to ALL services, including nail services, manicures, and pedicures. If you do not agree with these policies, please do not book. ⸻ 1. AGE REQUIREMENT * Clients must be 16 years or older to receive any service. * Clients under 18 must have a parent or legal guardian available as required. A parent/guardian is strongly encouraged to attend the appointment. * The client and/or parent/guardian is responsible for providing accurate information and consenting to the service. ⸻ 2. DEPOSITS & CANCELLATIONS * A $20 non-refundable deposit is required to reserve an appointment and is applied toward the service total. * At least 48 hours’ notice is required to cancel or reschedule without forfeiting the deposit. * Cancellations or rescheduling requests made less than 48 hours before the appointment result in deposit forfeiture. * Deposits may be transferred one time when the appointment is canceled/rescheduled at least 48 hours in advance. * Deposits cannot be refunded or transferred to another person. * The remaining balance is due immediately after the appointment. Example: A Friday 2:00 PM appointment must be canceled/rescheduled by Wednesday at 2:00 PM to avoid forfeiting the deposit. ⸻ 3. NO-CALL / NO-SHOWS A no-call/no-show means you do not attend your appointment and do not provide notice beforehand. * The $20 deposit is forfeited. * 50% of the scheduled service total will be charged. * The deposit is credited toward the 50% charge but does not automatically satisfy the amount owed. * Two no-call/no-shows = permanent removal from my booking system. ⸻ 4. LATE ARRIVALS * A 15-minute grace period is provided from your scheduled appointment time. * Arriving more than 15 minutes late may result in cancellation of the appointment. * If canceled due to lateness, the deposit is forfeited and 50% of the scheduled service total will be charged. * Your appointment will not automatically be extended because you arrived late. * I will not intentionally delay another client’s appointment to accommodate lateness. * If time allows, I may offer a modified service at my discretion, but this is not guaranteed. ⸻ 5. BOOKING THE CORRECT SERVICE Clients are responsible for selecting the correct service when booking. * Please read each service description before booking. * Booking the wrong service may require the appointment to be modified or rescheduled. * Additional services, time, or upgrades are not guaranteed if they were not booked in advance and will be charged accordingly. * If you are unsure what to book, contact me before booking. ⸻ 6. FOREIGN WORK & SOAK-OFFS I do not work over another technician’s work. * If you arrive with product applied by another technician, a soak-off must be booked. * A fill is only appropriate for my own work when it meets the requirements for a fill. * Failure to disclose foreign product may result in the service being unable to be completed or the appointment needing to be rescheduled. * Any required soak-off must be booked in advance. ⸻ 7. NAIL ART * Nail art must be selected when booking. * Nail art is not automatically included with a base service. * If nail art is not booked, it may not be able to be added during the appointment. * Additional nail art is subject to additional charges. * Inspiration photos may be required for complex designs. * Photos are references, not guarantees of an exact replica. Final results may vary based on nail length, shape, products, and available appointment time. ⸻ 8. NAIL, SKIN & FOOT HEALTH / RIGHT TO REFUSE SERVICE Safety comes before completing a scheduled service. I may refuse or modify any service if the condition of the nails, skin, or feet makes the service unsafe or inappropriate, including but not limited to: * Suspected fungal or bacterial infections * Open wounds or active bleeding * Significant inflammation or irritation * Severe nail or skin damage * Extremely thin, weak, or compromised nails * Any condition that may make the requested service unsafe I have the professional discretion to determine whether a service can safely be performed at the time of the appointment. If a service cannot safely be performed and the client knew about the condition on their nails, skin, or feet before arriving to their appointment: * The requested service will not be performed. * The deposit will be forfeited. * 50% of the originally scheduled service will be charged for the reserved appointment time. * Any safe, appropriate service already performed will be charged separately. Booking an appointment does not guarantee that a service will be performed. ⸻ 9. SICKNESS Please do not attend your appointment if you are experiencing symptoms of a contagious illness. Contact me as soon as possible if you are sick and unable to attend. I reserve the right to refuse service if I believe providing the service would create a health or safety concern. Applicable cancellation policies still apply unless I choose to make an exception. ⸻ 10. GUESTS Appointments are for the scheduled client only. * Additional guests are not permitted unless approved in advance. * Unapproved guests may be asked to leave. * Clients may not assume that a guest is permitted simply because they are accompanying them. ⸻ 11. AFTER-HOURS FEE Appointments that end/start after 7PM are subject to a $25 after-hours fee, regardless of the reason for the extended appointment. Example: An appointment ending at 7:26 PM will incur the $25 fee. ⸻ 12. PAYMENT Full payment is due immediately upon completion of every appointment. Accepted payment methods currently include: * Cash * Card * Tap-to-pay * Afterpay Clients are responsible for providing a valid payment method and sufficient funds. A deposit only credits toward the service total; it does not replace the remaining balance. If a payment is declined, reversed, disputed, or otherwise unsuccessful, the balance remains due. Clients must provide another accepted form of payment before leaving. Unpaid balances may result in refusal of future services and may be pursued through lawful collection methods. ⸻ 13. REFUNDS & REPAIRS Completed services are final and non-refundable. If you have an issue with your service, contact me directly so I can determine whether it qualifies for a repair. * Lifting or breakage must be reported within 4 calendar days of the appointment. * Repairs are evaluated individually. * Damage caused by picking, biting, trauma, excessive force, improper use, or failure to follow aftercare may not qualify for a complimentary repair. * Repairs requested after 4 days may be subject to the regular service fee. Refunds are not provided in place of an eligible repair. ⸻ 14. PAYMENT DISPUTES / CHARGEBACKS If you believe a charge is incorrect, please contact me directly before initiating a payment dispute whenever possible. I may provide the payment processor with relevant documentation, including booking records, policy acknowledgments, appointment records, messages, photographs, payment records, and cancellation/no-show records. A chargeback or payment dispute does not automatically cancel an amount legally owed. ⸻ 15. POLICY ENFORCEMENT Policies are applied consistently to all clients. I may occasionally make an exception at my discretion. An exception does not change or waive the policy for future appointments and should never be assumed. By booking or attending an appointment, you agree to these policies. Failure to read, understand, or agree with a policy does not exempt you from it. Thank you for respecting my time, my business, and the policies that allow me to provide safe, consistent, and professional services. 🖤